Your cart
Close Alternative Icon

Returns

 

RETURNS

----
To make sure that you are fully satisfied with Catia's products we offer a 30 day  returns policy to all customers.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.
Please firstly email support@catiacouture.com to let us know that you are returning your items.
Shipping
To return your product, you should mail your product to: PO Box 101, Blaxcell, NSW, Australia 2142.

Please do not send your purchase back to the manufacturer.
If you have questions, or are unsure about anything to do with our Return Policy please email us at support@catiacouture.com

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@catiacouture.com.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.